ABOUT US / FAQ

ORDERING / SHIPPING FAQ

*** PLEASE READ ***
Due to COVID-19 pandemic we are currently only shipping orders on Mondays.  THANK YOU for your patience & understanding! 

• Gemini Crow will do everything in our power to ensure that your sauces are packaged and shipped safely & securely 
Orders are shipped via USPS PRIORITY MAIL. 

We are constantly exploring ways to make shipping costs as affordable as possible while ensuring that that your orders arrive to you safely. Shipping one bottle of sauce is the same amount as shipping 3 bottles. 

SHIPPING & HANDLING COSTS:  1 Bottle - $8.50
                                                        2-5 bottles - $11.00 
                                                        6-8 bottles - $13.50

CANADA , MEXICO & INTERNATIONAL FRIENDS: Please email us with the items and quantities you are looking to order and your complete mailing address, so we may provide an accurate shipping cost for you. Thanks!

CROWTHING & APPAREL FAQ

Due to the COVID-19 PANDEMIC, please allow up to 4-6 weeks for any apparel order to be fulfilled and shipped to you. We apologize but this is out of our current control. We will remove this message when fulfillment times are back to normal.

GEMINI CROW clothing is printed at a third party facility on a 'per order' basis. Unfortunately we cannot offer refunds, accept returns or exchanges for ANY reason, (outside of manufacturer defect). NO EXCEPTIONS. Please refer to the sizing charts in each item description to ensure you order the proper size & prior to placing your order. We encourage you to wash your apparel turned inside out and in cold water, prior to wearing it.

All prices on Gemini Crow apparel include shipping & handling and will ship separately from your hot sauce order.

DID YOUR ORDER ARRIVE DAMAGED?
Did your arrive damaged during transit and contain broken bottles?
Please submit pictures of the broken bottles and damaged packaging to crow(at)geminicrow(dot)com so we can replace your order and submit a claim to the USPS.. Gemini Crow will not be held responsible for make-goods without photo evidence being provided.

Your order will be replaced, as we do not provide refunds. Thank you!

GEMINI CROW LOYALTY CARD
Loyalty card discounts are applicable on this website and ONLY at the time of your purchase. Discounts can not and will not be applied retroactively. Discounts may not be applied to bundles / gift sets. The loyalty card promotion is in a testing phase and valid through 2020. It will continue through 2021, but may be cancelled without notice.

 DID YOU STILL HAVE A QUESTION? PLEASE CONTACT US!

 

 ACCOLADES & AWARDS

The highest compliment we can receive is seeing the happy faces & repeat customer loyalty we witness at every live event we attend. It is also rather awesome to be recognized by the spicy industry and our peers. Here are just some of the times we have been recognized:

 

2014 CHILE PEPPER MAGAZINE AWARDS
    2nd PLACE - FRUIT BASED HOT SAUCE (BLACKBERRY BELLE)

 2015 HUDSON VALLEY NY SMOKE & FIRE FEST
    1st PLACE - FRUIT BASED HOT SAUCE (BLACKBERRY BELLE)

2015 SCOVIE AWARDS
      3rd PLACE - PROMOTIONAL MARKETING - PRINT ART

2016 THE HOT PEPPER AWARDS
       2nd PLACE - EXTREME HOT / FRUIT BASED (JACK THE REAPER)
       2nd PLACE - MOST UNIQUE HOT SAUCE (BLACKBERRY BELLE)
       3rd PLACE - FRUIT BASED HOT SAUCE (BLACKBERRY BELLE) 

 2017 HUDSON VALLEY NY SMOKE & FIRE FEST
          1st PLACE - BEST HOT SAUCE (SALVATION)

 2018 INTERNATIONAL FLAVE AWARDS
  1st PLACE - FRUIT BASED HOT SAUCE (JACK THE REAPER)
  2nd PLACE - SPICY SNACKS (FIRST JASON's SLASHER SNACKS)

2019 GOLDEN CHILE AWARDS
1st PLACE - FRUIT BASED HOT SAUCE (JACK THE REAPER)

 

The GEMINI CROW SAUCE COMPANY is a fully licensed & insured LLC based in New Jersey & is a division of: