ABOUT US / FAQ

The highest compliment we can receive is seeing the happy faces & repeat customer loyalty we witness at every live event we attend. It is also rather awesome to be recognized by the spicy industry and our peers. Here are just some of the times we have been recognized:

 

2014 CHILE PEPPER MAGAZINE AWARDS
    2nd PLACE - FRUIT BASED HOT SAUCE (BLACKBERRY BELLE)

 2015 HUDSON VALLEY NY SMOKE & FIRE FEST
    1st PLACE - FRUIT BASED HOT SAUCE (BLACKBERRY BELLE)

2015 SCOVIE AWARDS
      3rd PLACE - PROMOTIONAL MARKETING - PRINT ART

2016 THE HOT PEPPER AWARDS
       2nd PLACE - EXTREME HOT / FRUIT BASED (JACK THE REAPER)
       2nd PLACE - MOST UNIQUE HOT SAUCE (BLACKBERRY BELLE)
       3rd PLACE - FRUIT BASED HOT SAUCE (BLACKBERRY BELLE) 

 2017 HUDSON VALLEY NY SMOKE & FIRE FEST
          1st PLACE - BEST HOT SAUCE (SALVATION)

 2018 INTERNATIONAL FLAVE AWARDS
  1st PLACE - FRUIT BASED HOT SAUCE (JACK THE REAPER)
  2nd PLACE - SPICY SNACKS (FIRST JASON's SLASHER SNACKS)

2019 GOLDEN CHILE AWARDS
1st PLACE - FRUIT BASED HOT SAUCE (JACK THE REAPER)

 

ORDERING / SHIPPING FAQ

• Gemini Crow will do our best to ensure that your sauces are packaged and shipped safely & securely within 48-72 hours upon placement of your order. 

 

 UNITED STATES FRIENDS: GEMINI CROW is constantly exploring ways to make our shipping procedures and prices as fair as possible. The sad reality is that shipping glass bottles is expensive and getting your order to you in the safest way possible is our NUMBER ONE goal. Everything ships via USPS PRIORITY MAIL in heavy duty cardboard mailers.  PRIORITY MAIL SHIPPING starts at $8.50. We can ship up to 4 - 5oz. bottles for $8.50. 5-8 items ship for $13.00 If you wish to order 8 or more items, please contact us prior to placing your order, so we may calculate accurate shipping & handling costs for you. 

• INTERNATIONAL FRIENDS: Shipping glass overseas IS expensive. Please contact us prior to ordering with the items you wish to purchase, so that we may calculate the most accurate, efficient, & safest shipping options for you. We will respond do your inquiry within 48 hours.

CLOTHING & APPAREL FAQ: GEMINI CROW clothing is printed at a third party facility on a per order basis. With that being said, unfortunately we cannot offer refunds, accept returns or exchanges for any reason, (outside of defective merchandise due to our printer). NO EXCEPTIONS. Please refer to the sizing charts in each item description to ensure you order the proper size!

DID YOUR ORDER ARRIVE DAMAGED?
Did your arrive damaged during transit and have broken bottles? Please submit pictures of the broken bottles and damaged packaging to crow(at)geminicrow(dot)com so we can replace. Gemini Crow will not be held responsible for make-goods without photo's being provided. Your order will be replaced. We do not offer refunds. Thank you!

GEMINI CROW LOYALTY CARD
Loyalty card discounts are applicable on this website and ONLY at the time of your purchase. Discounts can not and will not be applied retroactively. Discounts may not be applied to bundles / gift sets. The loyalty card promotion is in a testing phase and valid through 2019. It will continue through 2020 upon further notice.

 

IF YOU HAVE ANY OTHER QUESTIONS, PLEASE GET IN TOUCH!

 


The GEMINI CROW SAUCE COMPANY is a fully licensed & insured LLC based in New Jersey & is a division of