ABOUT US / FAQ

ORDERING / SHIPPING FAQ


 Orders are shipped on Mondays.  
THANK YOU for your patience & understanding! 

• Gemini Crow will do everything in our power to ensure that your sauces are packaged and shipped safely & securely 
Orders are shipped via USPS PRIORITY MAIL. 

SHIPPING & HANDLING COSTS:  up to 3 bottles - $8.95
                                                            4-6 bottles - $11.95
                                                            7+ bottles - $13.95

CANADA , MEXICO & INTERNATIONAL FRIENDS: We do not currently have an option for international shipping in our webstore. Please email us with the items and quantities you are looking to order and your complete mailing address, so we may provide an accurate shipping cost for you. Thanks!

CROWTHING & APPAREL FAQ

Please allow up to 2 weeks for any apparel order to be fulfilled and shipped to you. 

GEMINI CROW clothing is printed at a third party facility on a 'per order' basis. Unfortunately we cannot offer refunds, accept returns or exchanges for ANY reason, (outside of manufacturer defect). NO EXCEPTIONS. Please refer to the sizing charts in each item description to ensure you order the proper size & prior to placing your order. We strongly encourage you to wash your apparel turned inside out and in cold water to keep the print as fresh as possible.

All prices on Gemini Crow apparel include shipping & handling and will ship separately from your hot sauce order.

DID YOUR ORDER ARRIVE DAMAGED OR NOT ARRIVE AT ALL?
Did your arrive damaged during transit and contain broken bottles?
Please submit pictures of the broken bottles and damaged packaging to crow(at)geminicrow(dot)com so we can replace your order and submit a claim to the USPS.. Gemini Crow will not be held responsible for make-goods without photo evidence being provided.

Tracking informartion is emailed to you upon the shipment of your order.Once it is out of our hands, the tracking info will guide you of it's transit to you and an estimated delivery date. If your order shows that it has been delivered, but you don't have it, please contact your local post office and provide them with the tracking number. Unfortunately, we can not be of any assistance after it leaves our warehouse.

* Gemini Crow will not refund, nor replace orders due to incorrect shipping information being provided to us. Mailing labels are automatcially generated based on the info you provide. Thank you for your understanding.

Your order will be replaced, as we do not provide monetary refunds. Thank you!

THE 16% LOYALTY DISCOUNT CODE:
The 16% 'CROWFAN' discount code is good on all individual bottles of Gemini Crow Hot Sauces, with no limits to the quantities you can add to your cart. The code DOES NOT APPLY to: Apparel, Bundles/Gift Sets, or Crowlaborations.
Loyalty card discounts are applicable at this website and ONLY at the time of your purchase. Discounts cannot and will not be applied retroactively. 

 DID YOU STILL HAVE A QUESTION? PLEASE CONTACT US!

 

 ACCOLADES & AWARDS

The highest compliment we can receive is seeing the happy faces & repeat customer loyalty we witness at every live event we attend. It is also rather awesome to be recognized by the spicy industry and our peers. Here are just some of the times we have been recognized:

 

2014 CHILE PEPPER MAGAZINE AWARDS
    2nd PLACE - FRUIT BASED HOT SAUCE (BLACKBERRY BELLE)

 2015 HUDSON VALLEY NY SMOKE & FIRE FEST
    1st PLACE - FRUIT BASED HOT SAUCE (BLACKBERRY BELLE)

2015 SCOVIE AWARDS
      3rd PLACE - PROMOTIONAL MARKETING - PRINT ART

2016 THE HOT PEPPER AWARDS
       2nd PLACE - EXTREME HOT / FRUIT BASED (JACK THE REAPER)
       2nd PLACE - MOST UNIQUE HOT SAUCE (BLACKBERRY BELLE)
       3rd PLACE - FRUIT BASED HOT SAUCE (BLACKBERRY BELLE) 

 2017 HUDSON VALLEY NY SMOKE & FIRE FEST
          1st PLACE - BEST HOT SAUCE (SALVATION)

 2018 INTERNATIONAL FLAVE AWARDS
  1st PLACE - FRUIT BASED HOT SAUCE (JACK THE REAPER)
  2nd PLACE - SPICY SNACKS (FIRST JASON's SLASHER SNACKS)

2019 GOLDEN CHILE AWARDS
1st PLACE - FRUIT BASED HOT SAUCE (JACK THE REAPER)

 2020 SCREAMING MIMI AWARDS (NYC HOT SAUCE EXPO)
2nd PLACE - FRUIT BASED HOT SAUCE (JACK THE REAPER)

 

The GEMINI CROW SAUCE COMPANY is a fully licensed & insured LLC based in New Jersey & is a division of: